FAQ

Getting Started

• What is Lumi?
• How does Lumi work?
• Where is Lumi currently available?
• How can I set up Lumi at home?
• What platforms does Lumi support?
• How can I contact the Lumi customer support team?

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Account Management

• How do I reset my password?
• Keeping Your Lumi Account Secure
• How can I create a Lumi account

Device Installation & Delivery

• Where can I find the breaker sensor documentation (specs, setup, and compliance)?
• Moving to a New Home with Your Breaker Sensor and Subscription
• How will the technician install the breaker sensor?
• Can I use my own electrician for the installation?
• Can I install the breaker sensor myself?

App FAQ

• Can I monitor my electricity consumption remotely?
• Can I export data for analysis?
• How often does the dashboard update?
• How accurate are Lumi’s power measurements?
• Can I share my usage data with family members?
• What data can Lumi measure?

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Hardware FAQ

• What happens if my Wi-Fi password changes?
• Does Lumi work with other breaker sensors?
• What should I do if the breaker sensor isn’t functioning properly?
• Troubleshooting Wi-Fi Connection Issues
• Wi-Fi signal not reaching the breaker sensor
• Wi-Fi network not showing up in available networks

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